Why book?
A worthy addition to Tokyo’s sleek, international hotel scene is offering something incredibly seductive: all the luxuries of a high-end hotel, but at midrange prices.
Set the scene
Part of Hyatt’s Unbound Collection, the Hotel Toranomon Hills has the business traveler in mind, but that shouldn’t deter leisure tourists either. Greenery adorns the property's main entrance, welcoming nature inside where a jumbo “melting” disco ball hangs off the wall of the bar. Surrounding it, there’s plenty of seating to grab a drink, lounge, chat, or all of the above. One of the biggest selling points is a dedicated hangout area modeled after an airport lounge. There are plenty of complimentary coffee and snacks, but the best part is the resting room and shower facilities; it’s perfect if you arrive before check-in (or have a late departing flight)—you can wash off the jet lag upon landing and start your day.
The backstory
Hyatt has long been a heavy hitter in Tokyo starting with the Park Hyatt Tokyo which opened over 30 years ago. Hotel Toranomon Hills served as the brand's Unbound Collection debut in Tokyo when it opened in December 2023, and has quickly becoming a hub for tourists and business travelers thanks to its optimal location and accessibility to tourist attractions like the can’t-miss Imperial Palace and Tokyo Tower.
The rooms
A seamless blend of Scandinavian and Japanese elements greets guests from the moment they swipe their room keys. With clean, simple, and practical interior elements, it fuses modern, urban, and traditional Japanese design, all while a flood of natural light cascades through each room’s wall-to-wall windows that overlook the city skyline or, if you book the well-deserved upgrade, the Tokyo Tower. My personal favorite? A Tokyo Tower–facing room. It’s a special treat to watch the iconic landmark light up at night, often in different colors. For non-solo travelers looking to book with friends, family, or a partner, I recommend opting for an upgrade to ensure plenty of space since the standard, city-size rooms are more modest in size and don’t have closets or much room for storing luggage.
Food and drink
Inside the hotel, Michelin-starred Dutch chef Sergio Herman has taken his culinary presence to new heights with the elevated Le Pristine and its more casual sister restaurant, Le Pristine Café. Fusing Dutch culinary traditions with local Japanese influences, Herman managed to bring “new Italian” cuisine to his Tokyo guests. At dinner, guests can choose from a prix fixe three-, four-, or five-course menu, or order à la carte.
Even if you don't have time for an evening meal, check out Herman’s recipes at breakfast or lunch, the later of which was designed for zippy-but-elevated repasts for office workers who need to dine and dash. At breakfast, you can choose an assortment of sweet and savory favorites from the buffet or order from a menu of hot dishes. A personal favorite of mine was the Tamago Kake Gohan “Le Pristine”—it’s a simple yet satisfying breakfast dish of Hokkaido rice topped with egg yolk, guanciale, Pecorino cheese, toasted bread crumbs, and gremolata. It hasn’t left my mind since the first bite.
The neighborhood/area
A decade ago Toranomon was a boring district of anonymous office towers and apartments—the area now one of the hottest neighborhoods in town, conveniently positioned between Roppongi and Ginza. The hotel is in walking distance from several of Tokyo’s top tourist attractions, including Tokyo Tower, the Imperial Palace, and digital art collective teamLab. Plus, if you want to explore other neighborhoods, it’s directly linked to Toranomon Hills Station on the Tokyo Metro Hibiya and the Ginza Lines, offering easy access to just about any part of the city.
The service
From check-in to check-out, the hospitality was nothing short of stellar. From the welcoming receptionists and generous bellhops to the thoughtful chefs (Herman offered to cook up a special pre-marathon meal for my partner) and attentive waitstaff, the service was exceptional. Beyond their generosity and overall kindness, almost everyone on staff was also multi-lingual and could speak English conversationally. This was an unexpectedly comforting bonus that helped us feel instantly at home.
Some of the senior management also run the ship at the Andaz next door (also a Hyatt hotel), lending their luxury savoir faire to what has become a midrange stalwart in Tokyo’s lodging scene.
Eco efforts
As part of Hyatt’s wider mission to reduce waste and minimize their plastic footprint, Hotel Toranomon Hills offers built-in hydration stations in every room, with filtered water fountains for refilling bottles and cups. They have also opted out of single-use in-room amenities like toothbrushes, makeup wipes, cotton swaps, and the like in the hopes of encouraging guests to bring their own essentials, preferably reusable ones. Of course, showers are still stocked with multi-use refillable shower essentials, so you can forgo any disposable, travel-sized bottles.
Accessibility
Accessible rooms are available, designed with lowered washbasins, sliding bathroom doors, assistance alarms, and hand rails in the bathrooms.
Anything left to mention?
Don’t sleep on the city market located in the basement of the Toranomon Hills Tower. T-Market is a 3,000-square-meter courtyard boasting 27 unique stores from restaurants to souvenir shops to flower stands and even a brewery.
2-6-4, Toranomon, Minato-ku, Tokyo, 105-0001
Japan
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